Background

Welcome to CutCurtains.com. These Terms and Conditions and Privacy Policy (the ‘Terms’), set out below, describe and regulate your use of our Website, CutCurtains.com, and the acquisition by you of any products including curtains, blinds, shades and shutters (the ‘Products’). By accessing or using the Website and services, you are agreeing to be bound by these Terms. In case any of the Terms do not suit you, you should refrain from using the Website and purchasing any Products from us.

Company Information

CutCurtains.com is managed within Supernova SDN BHD, the company which is incorporated under the law of the United Arab Emirates (‘UAE’). The registered office is situated in [Company Address]. Eligibility An order on our Website can only be placed by a user who:

• Is above eighteen (18) years of age always
• Provides personal and payment information accurately.
• Accepts the Terms of Service mentioned below.

Ordering and Payments Order Placement:

As soon as an order is issued on our Website, an email confirmation is forwarded to the user. This is merely to confirm that we have received your order, and it is not an acceptance of your order or any part thereof. We possess the right to cancel every order placed at our sole discretion.

Payment: All payments shall be made in respect to United Arab Emirates Dirhams, or the AED currency. We accept payment by means of Visa or MasterCard and any other payment options listed on the Website. Your credit card shall be charged when you place the order.

Pricing: All prices shown on the Website include applicable UAE VAT but do not include shipping unless otherwise stated. All prices are subject to changes without notice.

Order Changes: If there is a need to change the existing order, it is necessary to contact the customer care representative at the earliest. Please note that any changes, addition or cancellation of orders cannot be done when the order is already in the process of being carried out or has been shipped.

Returns and Refunds

Custom Made Products: Due to the fact that all custom made curtains, blinds, shades, and shutters are tailor-made for a particular customer to his/her exact specification, such orders are neither returnable nor exchangeable except defective or incorrectly fabricated based upon your provided specifications.

Ready-Made Products: In the case that you are not happy with a ready-made product, you can return such within 14 days from delivery for a full refund or exchange. The product has to be unused, in its original condition, and in packaging. Fees of shipping in respect to returns are a customer’s expense unless there is a defect in something.

Return Policy: Please contact our customer service at [Customer Service Contact] to start the return or exchange process. We will be happy to guide you through the process.

Refunds: Refunds will be made within 14 days of receipt and inspection of the merchandise returned. Refunds will be issued to the original method of payment.

Product Warranty

We guarantee that all goods sold through the Website will be free from defects in material and workmanship. This warranty shall run for a period of 1 year from the date of delivery. The above warranty coverage does not extend to any damage caused by:

• Misuse, incorrect installation, or neglect.
• Normal wear and tear
• Products which are made by special order or custom specifications unless defective or manufactured incorrectly.

 

Limitation of Liability

CutCurtains.com excludes all liability for any indirect or consequential loss and shall have no liability for any indirect incidental special or consequential damages arising out of or in connection with the use of our Website or the purchase of any Products. Our maximum aggregate liability to you in respect of any losses arising under or in connection with the sale of Products, whether in contract or tort (including negligence), will not exceed the price you have paid for the Products.

Intellectual Property

All materials on this Website, including but not limited to text, images, logos, and product descriptions, are the intellectual property of CutCurtains.com and/or its licensors. No materials may be modified, copied, displayed, transmitted, distributed, framed, or sold in any form or by any means, in whole or in part, without the prior written permission of CutCurtains.com
Privacy Policy
You must use our Website subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. You can access a copy of our Privacy Policy here.

GOVERNING LAW AND JURISDICTION

These Terms and your use of our Website shall be governed by and construed in accordance with the laws of the UAE. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of UAE.
 

CHANGE TO TERMS AND CONDITIONS

We reserve the right to modify these Terms at any time. Any such changes will be fully reflected in this page with an effective date indicating the date that any changes were made. It is your obligation to periodically check this page and the Terms. By continued use of the Website following the posting of changes to these Terms, you agree to be -and will be deemed to be- bound by such changes.

Contact Us

If you have any questions or concerns regarding these Terms or about any aspect of your user experience with CutCurtains.com, please contact us at: